ATELIER

Journey mapping from a service design perspective

Jeudi 20 juin  l  9h00 - 12h30  l  salle AB  anglais

Niveau : Medium, une connaissance certaine sur le métier de l'UX est attendue

NB : cet atelier dure trois heures

In this interactive workshop, Zsofia and Tobias will show you how to facilitate co-creative journey mapping workshops from a service design perspective. In small workgroups, you will be guided through various exercises of creating personas and journey maps. You will learn about the different lanes and aspect to consider when working with journey maps. Moreover, the facilitators will share some tips and tricks how to do such co-creative service design workshops within your organization with multi-disciplinary teams from different backgrounds and hierarchy levels.


Cet atelier sera animé par :

Tobias-Lichtenstern

Tobias Lichtenstern

 

Tobias helps organisations to change to more customer-centered thinking and doing to create a better customer experience. He is an experienced facilitator, passionate about service design and likes to create a safe environment for people to be creative and playful. After many years in the area of marketing and sales consulting for start-ups and established companies, Tobias has a profound knowledge of how to make customers successful. He shares his knowledge with clients and helps them find the best way to improve their service experience.

Zsofia Szatmari-Margitai

 

Zsofia supports people along their journey while using services, and makes sure they have a smooth and pleasant experience. She is enthusiastic to conduct user research and service design projects to further improve learning processes. Zsofia gained knowledge in the fields of design strategy, service design, and creative facilitation methods by doing consultant work for several industries and also by being an in-house designer in a corporate environment. For a couple of years now, she has been involved in social innovation projects and non-formal education as well.

Zsofia-Szatmari

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Flupa – white

Flupa c’est aussi une communauté en ligne et de nombreux meetups en France et autres pays francophones.

Flupa c’est aussi une communauté en ligne et de nombreux meetups en France et autres pays francophones.

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